Cookies Policy


1. Data Controller
By way of this notice, SANTANDER CONSUMER FINANCE, S.A., an institution registered with Banco de España (the Bank of Spain) under number 0224, with its registered office in Madrid, Avda. de Cantabria, s/n, 28660 Boadilla del Monte, Madrid, the owner of this website (hereinafter “the Bank” or the “Website Owner”, indiscriminately), wishes to inform the Users of the Website (hereinafter the “Portal”) about its Cookies Policy, so that they are aware of the cookies that shall be used be used as they browse through the Portal, and may consent to the same being used.

2. Concept of Cookies
Cookies are files which are downloaded and stored on the computer of the User browsing the Internet and which, in particular, contain a number which allows the User’s computer to be unequivocally identified, even when the User’s location or IP address changes.

Cookies are installed while browsing the Internet, either by the websites that the user visits or by third parties with which the website is associated, and they allow the website to know the user’s activity on the same site or on others associated with it, for example: the location from which it is accessed, the connection time, the device from which it is accessed (fixed or mobile), the operating system and browser used, the most visited websites, the number of clicks and data regarding the user’s behaviour on the Internet.

While cookies do not need to be enabled to visit a website, the website may not work correctly if they are disabled. If the user decides not to send cookies to our systems, he/she may “disable” them on the browser, by removing them from his/her browsing history or cache when finished visiting the site.

3. Authorisation to use cookies
In accordance with the cookies notice that appears at the bottom of the website, the website user or visitor agrees that by browsing the site, they are expressly authorising the cookies to be used as described below, except where their browser settings have been configured to reject the use of cookies.

4. Types of cookie used on the Portal
Users browsing the Portal may find cookies inserted directly by the Website Owner, as specified in the section below:

4.1 Cookies that are strictly necessary inserted by the Owner or third-parties (technical)
The Owner of the website or third-parties use strictly necessary cookies that can be used to facilitate the correct navigation of the website and to ensure that the content thereof is effectively loaded, as well as those strictly necessary for the services that the user can request though the site. These are cookies which are temporal.

Pursuant to the guidelines issued by the Spanish Data Protection Agency, below is a description of the Portal’s use of cookies.

The cookies we use when a user enters the Portal, according to their purposes are those described below:

Cookie Owner Expiry date Functionality
incap_ses_* Titular Session To improve performance and security into the site, related to SSL security certification. DDoS protection and firewall of web Incapsula applications. It links HTTP requests to a specific session. Openning again the browser and accessing to the same site is registered as a different visit. Used for maintaining the current sessions.
nlbi_# Titular Session Incapsula DDoS Protection and Web Application Firewall: It’s a load balancing cookie which ensure requests by a client are sent to the same origin server.
Visid_incap_#: Titular 12 months To improve performance and security into the site by monitoring the HTTP request for a user session. DDoS protection and firewall of web Incapsula applications. It links specific sessions to specific a visitor. Used to identify users that have already visited Incapsula.
OptanonAlertBoxClosed OneTrust 12 months This cookie is set by websites using certain versions of the cookie law compliance solution from OneTrust.  It is set after visitors have seen a cookie information notice and in some cases only when they actively close the notice down.  It enables the website not to show the message more than once to a user.  The cookie has a one year lifespan and contains no personal information.
OptanonConsent OneTrust 12 months This cookie is set by the cookie compliance solution from OneTrust. It stores information about the categories of cookies the site uses and whether visitors have given or withdrawn consent for the use of each category. This enables site owners to prevent cookies in each category from being set in the users browser, when consent is not given. The cookie has a normal lifespan of one year, so that returning visitors to the site will have their preferences remembered. It contains no information that can identify the site visitor.


4.2. Third-party cookies (Analysis cookies)
Below is a list of the third-party analysis cookies that may be downloaded onto your computer when using the Portal, which are sent to your computer or terminal by a domain or device managed by a third party other than the Website Owner, as well as the purposes they serve.

  • Analysis cookies: These allow the party responsible for them to monitor and analyse the behaviour of users on the Portal. The information collected with these cookies is used to measure activity on the Portal and to create anonymous browsing profiles of its users, in order to make improvements in accordance with usage data analysis.

The table below provides more detailed information on these cookies:

Cookie Owner Expiry date Functionality
_ga Google 2 years Used by the web audience analysis tool to distinguish unique users by assigning a randomly generated number as a client identifier. It is included in each page request in a site and used to calculate visitor, session and campaign data for the site analytics reports.
_gid Google 24 hours Used by the web audience analysis tool to store and update a unique value for each page visited
_gat_UA-# Google Session This is a pattern type cookie set by Google Analytics, where the pattern element on the name contains the unique identity number of the account or website it relates to. It appears to be a variation of the _gat cookie which is used to limit the amount of data recorded high traffic volume websites.
___utmvxxxxxxxxxxxxxx Google Analytics Few seconds This is a cookie that, in the case of using the user-defined report in Google Analytics and having coded something on your site for custom segmentation, will be installed on the user’s computer, so that Google Analytics will know how to classify that visitor.


5. Revoking authorisation for the use of cookies and browser settings
Once the Cookies have been installed, users may opt to revoke their consent and remove them at any time. To do so, they may use the setting options for contents and privacy available on the browser they are using. Depending on the type of browser the user employs, the procedure for revoking and removing cookies may for example be one of the following:

6. Update to the Cookies Policy and contacts
This Cookies Policy may change over time, depending on the cookies used.The Website Owner advises you to check this policy each time you access our Website in order to be properly informed about how and for what purposes we use cookies, and to be aware of any changes to the types of data collected.If the user has any queries concerning the Portal’s Cookies Policy, or wishes to revoke the consent originally granted, he/she may write an e-mail to the Owner at the following e-mail address, stating “Cookies Policy” in the subject field.

To manage cookies, click here

To view Privacy Policy, click here